Customer Relationship Management

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October 5, 2023 3 min read Definitions
Over-Selling: Why Too Much Can Be Too Bad for Business
Sales Tactics Customer Relationship Management Business Strategy Over-Selling Sales Strategy Customer Retention Upselling Business Ethics
Explore the concept of over-selling, its impact on customer relationships and business, and why knowing when to stop can be the key to sales success.
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October 4, 2023 3 min read Definitions
Inside Sales Explained: Harnessing Remote Sales Power
Sales and Marketing Business Strategy Customer Relationship Management Inside Sales Remote Sales Telemarketing Sales Strategy Business Growth
Discover how inside sales teams drive business growth by selling remotely through phone or online, contrasting their approaches with outside sales strategies.
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October 4, 2023 3 min read Definitions
Brand Loyalty: Insights and Strategies for Lasting Customer Relationships
Marketing Business Strategy Customer Relationship Management Brand Loyalty Customer Retention Marketing Strategies Competitive Advantage Profitability
Discover the critical role of brand loyalty in enhancing profitability and how companies can cultivate it to outperform industry peers. Learn effective strategies and tips for building and maintaining brand loyalty in any industry.
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October 3, 2023 3 min read Definitions
RFM Analysis: Boosting Customer Retention and Value
Marketing Customer Relationship Management Business Analytics RFM Analysis Customer Retention Marketing Strategy Business Analytics Customer Value
Explore how RFM (Recency, Frequency, Monetary Value) analysis helps businesses identify valuable customers, enhance marketing strategies, and increase retention. Learn the significance of each metric in driving business growth.
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